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Resident Services

Our service standards

One Housing Group is committed to providing the best possible customer service at all times. Our service standards tell you what levels of service you can expect from us.

We have several key measurable service standards and have added additional standards as requested by you.

Our service standards are not set in stone. They are influenced by ongoing feedback and will be reviewed and amended annually to meet the changing priorities of our residents. 

The current versions shown on the right of this page have been audited for 2010 and updated in consultation with our resident involvement framework groups. 

If you have any comments to make about the current service standards or suggestions for improvements please email solutionsbox@onehousinggroup.co.uk

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Community centres for hire 

We have a number of community centres available for anyone to hire. They are ideal for any type of event, including meetings, training seminars, small children's parties and more. Click here for more information.